"The candidate experience is the feeling or impression generated by applying to the company. The challenge is obviously to make the candidate want to go further" (Alexandre Pachulski, co-founder of Talentsoft)
What is candidate experience ?
Is this something to consider when you are a recruiter?
How can we measure its impact?
As an agency that specializes in Inbound Recruiting, we take a very close look at how a candidate perceives their first relationship with their potential future employer (the Talent Brand).
Let's not forget that recruiting itself represents a quite significant experience for a person, very impactful for their future at least in the short term.
We therefore wanted to represent the numbers of the candidate experience in this detailed infographic.
Happy reading!
Nearly 60% of candidates have had a bad experience and just as many employers have read negative comments online about their process. But why?
A conscientious applicant spends 3 to 4 hours preparing an application while 72% of employers spend less than 15 minutes reviewing an application.
Nearly 60% of applicants spend more than one hour researching and preparing their application online. But 70% of employers believe candidates spend less than an hour researching, preparing and submitting their application.
65% of applicants say they have never or rarely received a response to their application. 85% think that no human being took the time to read their application. Of those who receive notification, 51% say it took at least one month to reach them.
Nearly 40% of employers rely on technology that analyzes and screens candidates based on submitted data. 62% of employers who use this type of software admit that some valid candidates are likely erroneously screened out.
Candidates who get NO feedback on their application from a company are 3.5 times more likely to never try to apply for that company again. 72% of candidates who had a bad candidate experience shared that negative experience online or directly with someone. Only 1 in 4 employers regularly ask for feedback from candidates about their experience.
Nearly 60% of employers have discovered negative reviews online about their recruitment process. While 12% have searched and never found negative reviews. The remaining 28% never checked.
Candidates believe that "effective applicant follow-up" is more important than a "nice career site" or a "candidate experience developed on mobile."
60% of candidates say that "better communication, before, during and after the recruitment process" is what they need most. Meanwhile, 55% of employers think candidates most want a better online application process.
Want to go further on the topic of candidate experience?
Download our white paper: "10 techniques to perfect your career site".
