How do virtual switchboards improve the candidate experience?

The Internet has accelerated the pace of our international business environment for two decades now.

Companies have become globalized and face intense global business competition. To succeed and survive, companies must use all available resources to compete with local and international competitors.

How virtual standards improve the candidate experience

Thankfully technology has accompanied this Internet boom by offering all sorts of digital tools to better " do business " internationally. Companies now have the opportunity to grow organically through innovation in telecommunications.

The virtual telephone switchboard is one of those new developments that can make a difference in the new relationship between the company and the customer, but also the candidate.

What is a virtual switchboard

 A virtual switchboard is a common phone line that operates from an Internet connection to keep your communication line connected at all times.

Also it allows the management of calls to the same fixed virtual number from all connected electronic devices of your choice; computers, tablets and even on your smartphone through an App. All this, while at the same time offering a more professional image and better customer service.

 But another essential resource in any business is having a good team of collaborators. All companies are looking for the best possible profiles, whether domestic or international.

To achieve this, it's obviously important to take care of your employer brand, but you also need to make sure that you maintain a good relationship with them when they want to get in touch with you.

In fact, a good employer brand and a Consistent Value Proposition, but also an ability to listen will help provide the best possible image.

What better tool to have good talent relations than offering a good switchboard?

What are the benefits your candidates would appreciate in a virtual switchboard?

• International: The switchboard allows you to use international numbers. Your potential overseas candidates will feel much more comfortable and connected to the company if they are offered a number from the country they are in.

• Image: Having a switchboard gives a much more professional image rather than posting the recruiter's cell phone number.
• Innovation: Nowadays, many employees feel more attracted to companies that use and update the latest innovations. The virtual switchboard uses the WebRTC technology developed by Google, the most advanced in IP telephony. Your candidates will perceive you as a leading company that knows how to adapt to change and advances.
• Flexibility : With the WebRTC phone standard workers can call and receive calls from any device and in any location around the world. This flexibility will be greatly appreciated by your candidates who can have full mobility.
• Proximity: All employees can be connected and exchange from the position they are in. The switchboard also works for the internal communication of the company. Good internal communication is important to develop a sense of belonging and have employees who are fulfilled at work and engaged.

• Easy Communication: With the switchboard and its interactive voice menu features, the candidate can directly access the communication with the human resources person in an easy way.(Type 1 to know the candidate's background, type 2 to contact human resources, etc.)

But that's not all.

This will also significantly reduce the costs of calling in monthly or annual fees. Forget about investment costs or hardware installation and (un)pleasant surprises on your phone bills.

This will also reduce the cost of calls in monthly or annual fees.

 You'll also have a wide range of features: call recording, voice menu, schedules, queues with music, call statistics...

 If you need a call center software or virtual switchboard service to improve your communications and image, don't hesitate and take advantage of the services offered by virtual telecommunications companies.

Article written by Amélie Latourelle Marketing and Communication Manager of  Fonvirtual, a company that specializes in the marketing of enterprise telecommunications.