---
title: How digital transformation will impact marketing in 2016
description: How do marketing managers see the impact of digital transformation on their business?
---

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---

 29 September

# How digital transformation will impact marketing in 2016

The TNS-Sofrès website has just published [the results of a study](http://www.tns-sofres.com/etudes-et-points-de-vue/transformation-digitale-quel-impact-pour-les-responsables-marketing) conducted in July 2015 among **521 marketing managers** working in France. 

This one offers insights into the impact of digital transformation on **the marketing professions**. 

 

## Marketing has already evolved a lot...and it's not over yet!

Half of marketers believe their profession will undergo **profound upheaval** in the coming years.

Digital will be the main reason for these transformations. The TNS-Sofrès article tells us:

"Thus, for a majority of them, the main challenge in the future consists in a  better consideration of digital, mobility and its consequences in **customer relations and communication**   (63% of quotes), but also in  the development of **marketing intelligence from data**  (57%) and finally in customer knowledge and the ability to adapt **the customer experience** accordingly (56%). "

The next step will be **digital transformation of the enterprise** as a whole.

The company's internal functions will be affected as well as **offering development**.

The measurement of the performance of Marketing actions will also be strengthened. 71% of managers say they favor **ROI indicators** measuring the effect of marketing and communications actions on business transactions.

The **B to B marketers** are even more careful about performance indicators; a majority of them say they are not satisfied (56%).

## The three challenges of digital for marketers:   Social networks - CRM - Data

Marketers are aware of the importance of social networks in their customer relationships and **their loyalty process**.

91% of them find them effective for their business but **only 41%** consider that they are properly integrated into their strategy. 

69% of respondents see data on their customers and/or prospects as a source of opportunity, especially for **CRM and Social CRM** (37% of responses).

The main problems in meeting these challenges would be the lack of a strategy (67%) and the difficulty of finding **internal skills** (82%).

[![Call-to-action ebook visibilité Internet](https://no-cache.hubspot.com/cta/default/1753382/b937e693-54a8-4c96-9dd2-c97cd9fd0387.png)](https://cta-redirect.hubspot.com/cta/redirect/1753382/b937e693-54a8-4c96-9dd2-c97cd9fd0387)

 Topics: [Inbound Marketing](https://inbound.lasuperagence.com/en/blog-agency/tag/inbound-marketing), [Etude](https://inbound.lasuperagence.com/en/blog-agency/tag/etude), [CRM](https://inbound.lasuperagence.com/en/blog-agency/tag/crm), [Transformation digitale](https://inbound.lasuperagence.com/en/blog-agency/tag/transformation-digitale), [Data](https://inbound.lasuperagence.com/en/blog-agency/tag/data)

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